Stonecreek Animal Hospital, A Thrive Pet Healthcare Partner

My dog was groomed recently and the technician was exceptional - kind, patient, professional, and very caring. She treated my dog like her own and I sure appreciated her consideration and the detailed report she provided after the service. My dog came out of the facility smiling, he was so happy and full of life! It’s the best feeling to know he had a great experience.

Just outstanding! Needed the influenza vaccine for the pup but our family Vet has had it back ordered so luckily Stonecreek had it. Our new patient experience went extremely well. Easy to make first appointment, a single page to fill out, clean/spacious waiting/reception area. All the techs were sincere, clearly loved what they do, as well as, super helpful and informative. Dr. Melville was simply fantastic. Patient, very thorough, and so kind. Our pup loved everyone even after his shot! We are grateful for their location and care!!

I brought one of my 2 kitties to Stonecreek Animal Hospital after getting a seemingly high estimate for treatment at my regular vet ($1,900-2,400). Stonecreek provided a significantly lower estimate (~$950) and answered all of my questions when we discussed her treatment. I wasn’t dissatisfied with the quality of the care at the prior vet, but they seemed to keep getting more and more expensive. Dr. Kuppek took excellent care of my little girl and the team kept me informed of how the treatment was going throughout the day. The process was organized (COVID protocols were new to us) and they followed up after I brought her home to make sure she was doing well. They have been great about answering other questions I’ve had about the care of both kitties. I am thrilled with the care I’ve gotten at Stonecreek at a more reasonable cost and recommend their services.

The place is great, they really care about your animals. The doctors are really nice and so are the nurses. Now with COVID restrictions, things have changed a bit. Instead of going inside to check-in, you wait in your car outside and give the front desk a call to check in. Then, they'll come out to you and take your animal in. They call you with updates and reassure you that your animal is okay. My dog went in two weeks ago, unable to bark and overall not herself. From the visit we learned she may have an infection in her throat. A week of antibiotics got her all better!

Update: previously I wrote an unsatisfactory review on my experience at this location. I just felt like I was being taken advantage of due to my desperate need to provide the help for my little baby pug. I found out about a deal they provided called the “wellness exam” and called beforehand on my sick pugs condition. They said it was okay for me to bring him in for the exam. But when we arrived and they finished the exam, we got charged out of nowhere. I believe there must of been some form of misinformation that occured because I was planning on just getting the free checkup. I was frustrated and angry. After writing this review however, a very nice manager called me and wanted my take on the services provided She was very professional and nice! I really admire that throughout all this; there is care about not only on a business standpoint, but also the care of the customer/patient. I was very angry because, when I saw the sick look in my pugs eyes, it just drove me to become frustrated due to the fact that there isn’t much I can do. Thankfully the manager was able to recognize that and gave me a full refund. I just think what needs to be worked on is the communication aspect. Because I want to know what I’ll be paying for before I admit my pup. But the people here are very nice. Despite what I said in my last comment, I feel like they do care for your pets. But I just wish they would have informed me about the price. Or even helped me find a better adorable method. Because at the end of the day everyone’s gotta pay the bills.